Frequently Asked Questions
Schoolkits.ng is a one-stop hub for a wide range of educational supplies for students from pre-school all through high school. We are passionate about providing value to schools and parents hence we strive to deliver quality, flexibility and affordability on school supplies.
What can I expect to buy here?
You can get a variety of products from leading brands for all Kids and schools across sections such as ready-to-wear uniforms, school shoes, bags, accessories and other educational materials.
Why should I buy online?
We make school shopping easy with our regularly updated, easy-to-navigate e-store. No more taking a day off to shop or long queues at uniform shops. Shopping on schoolkitsng.com gives you the liberty to shop at your most convenient time and have it delivered to your doorstep.
When l buy online, do I get the same prices as the retail stores?
Almost always. In addition, buying online occasionally comes with perks such as access to discounts, flash sales and vouchers.
How do I begin shopping on schoolkits?
Once you have found the product you want to buy (By using our search bar or Navigating through our categories)
- Click on ‘Add to cart’ to add this product to your cart
- Click on ‘Cart’ in the top right corner
- Register an account or Login into your existing account by entering your email and password
- Enter your shipping/billing information
- Choose your preferred payment option
- Click on ‘Place order’ to complete your order
Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details.
How long will it take to receive my orders?
Lagos orders – within 1 – 4 days
Outside Lagos – within 2 – 7 days
What payment options do you offer?
We offer the following
- Pay on delivery (for Lagos orders only)
- Card payment
- Direct bank transfer
What are my delivery options?
Your order will be delivered to your shipping address as provided. You can also opt for pick up at any of our retail stores at no charge.
Can I return any item I buy on schoolkits?
We offer a 7 day return policy on the following basis alone
- Delivery of a wrong item
- Damaged product
- Wrong size
An exchange would be made to this effect. We do not accept returns nor offer refunds. We offer exchanges only.
How do I ensure I buy the right size for my child?
Please refer to our comprehensive size chart here
Or call our customer care number : +234 809 020 0301
Are there any delivery charges?
Yes. Delivery is calculated based on location and weight of product ordered.
What if an item is out of stock?
Our team works tirelessly to ensure all products you see are in stock. However, there may be times when unexpected demands exceed our supply. You will be notified as soon as possible and we either offer an alternative or notify you when it’s back in stock
How do I track my order?
To track your order please call our customer care line on +234 809 020 0301. Please keep your invoice number/order number ready with you. You can also write to us at firstname.lastname@example.org and we will email you your order status.